1. Please order all cakes at least 2 days in advance. Should the delivery quota be full, the system will automatically suspend the relevant delivery dates without prior notice.
2. Once the order is confirmed, we are unable to arrange any cancellation or refund; and no changes to cake styles or sizes will be catered.
3. Requests to change pick up or delivery arrangements must be submitted at least 3 working days prior to the pick up/delivery date and within office hours (Monday to Friday 9:00 AM – 6:00 PM; closed on Saturdays, Sundays, and Public Holidays) via WhatsApp (+852 3611 9766) or email (info@lifetastichk.com). Any notices received outside office hours will be processed on the next working day.
4. For orders placed within 3 working days prior to the pick up/delivery date, no changes can be made once the order is confirmed.
5. The first change is free of charge; for any subsequent change requests, an administration fee of HK$50 will be charged upon cake pick up.
6. Please present the order confirmation email upon cake pick up. If the customer fails to pick up the cake on the designated date, the order will be treated as forfeited and no paid amount will be refunded.
7. When selecting store pick up, the time stated on the order confirmation email is for reference only. The actual time available for pick up may be delayed due to store operations or transportation conditions.
8. Store pick up orders will include one complimentary ice pack that lasts for about 1 hour; an additional charge of HK$5 will be applied for each extra ice pack.
9. If additional petite cake boxes are required (e.g., for individual packaging of petite cakes), an additional charge of HK$5 will be applied for each box.
10. Complimentary single-location delivery service is provided upon purchase of any cake with a net purchase amount of HK$500 or above. Delivery to outlying islands or remote areas is not available or subject to additional charges depending on circumstances.
11. A valid Hong Kong local contact number must be provided when placing online delivery orders. If a non-Hong Kong phone number is provided without prior notification during office hours, the driver will directly deliver the cake to the nearest store. Customers will need to pick up the order at the store themselves, and re-delivery, cancellation, or refund requests will NOT be accepted for such orders.
12. Delivery service is limited to "ground handover" only. Delivery staff will not enter any building interior (such as lobbies or elevator entrances) and will only conduct handovers at locations where vehicles can park. If the delivery location is a paid parking lot, the driver has the right to request the customer to pick up at a nearby location with free parking.
13. Delivery staff will contact you in advance on the delivery day or notify you approximately 5–10 minutes before arrival. The driver will wait for a maximum of 10 minutes upon arrival. If no one receives the delivery after 10 minutes, the cake will be sent to the nearest store for self pick up. No compensation or remaking of products will be provided by the merchant.
14. The delivery time slot in the email is an estimate only. The actual arrival time may be earlier or delayed due to factors such as traffic conditions, peak delivery hours, distance, or weather conditions. Specific delivery time restrictions apply to certain areas (Ma Wan: delivery before 4:00 PM; Hong Kong Island: delivery before 5:00 PM).
15. Cake ingredients, fruits, and decorations are subject to minor changes without prior notice depending on seasonality or supply availability.
16. All cakes are handcrafted and decorated by our pastry chefs, and details of the same cake style may vary. If you have any special requests regarding decorations, please call 3611 9766 for inquiries before ordering.
17. Products may contain allergens such as eggs, soy, milk, alcohol, peanuts, or tree nuts. If you have any questions regarding ingredients, please consult our store staff or customer service before purchase.
18. Gluten-free cakes are prepared using gluten-free ingredients; however, as our central kitchen also processes gluten-containing foods, complete absence of cross-contamination cannot be guaranteed. Customers strictly following a gluten-free diet should pay special attention.
19. To support environmental protection, no disposable utensils or knives are included with any cake. A cake knife can be purchased for HK$20 if required.
20. Please keep the cake refrigerated at 4°C and consume it on the day of pick up as much as possible for optimum quality.
21. Please support the bottom of the cake box with extra care after pick up. Our company shall not be held responsible for any damages after handover or leaving the store.
22. In the event of severe weather conditions such as Typhoon Signal No. 8 or above or Black Rainstorm Warning Signal, delivery service will be cancelled and cakes will be sent to the nearest store for customers to pick up under safe conditions. If stores are temporarily closed, the cake pick up service will also be suspended; customers may pick up the cake on the day the store resumes operations or the following day.
23. In alignment with the Government's Enhanced Plastic Shopping Bag Charging Scheme, a charge of HK$2 will be applied for each shopping bag requested for products that do not meet exemption conditions.
24. All product photos are for reference only. LIFETASTIC reserves the right to amend the terms and conditions at any time without prior notice. In case of any dispute, LIFETASTIC reserves the right of final decision.
